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Spa Policies

Preparing for Your Visit

For the relaxation of yourself and others, please be sure cell phones and/or pagers are switched off. If you are new to Protea Medispa, we ask that you arrive 15 minutes before your scheduled appointment time. You are welcome to come early to unwind and relax before your treatment. Late arrivals beyond 15 minutes may cause us to re-book your appointment.

Cancellation Policy

A credit card is required to confirm all appointments at the spa. For the consideration of others and your Aesthetician, we ask that you provide at least 48-hours notice if canceling your appointment. Failure to do so will result in a $50 charge on your account. Please reschedule your appointment if you are sick or have any active lip/skin lesions.

Non-Refundable Policy

Gift cards, retail products and treatment services (including injectables) are non-refundable.


Low Financing for Spa Treatments

We’ve partnered with Beautifi to offer monthly payment options on all procedures and packages of $1,000 and above. Thousands of Canadians have used Beautifi to make elective medical procedures affordable and stress free.


Applying is secure and will not impact your credit score. It takes less than 3 minutes to submit an application and your approval result is displayed instantly.

Payment Options

Protea Medispa accepts Visa, MasterCard, Interac and cash. Prices are subject to change without notice. Prices do not include HST. Gratuities are not included, but if you feel you want to compliment your Aesthetician, feel free to do so.

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